About the Company With 100 years in innovation, our client specialises in solving complex challenges, advancing scientific discovery and delivering innovative solutions that help our customers keep people safe. About the role As the Service Desk System administrator, you’ll play a vital role in ensuring smooth IT operations and support. You will act as the first point of contact for technical issues, assisting users with hardware, software, and network-related problems. Role Responsibilities Perform Windows system administration tasks, ensuring optimal system performance and availability. Provide expert-level support in Service Desk operations and application support. Manage service catalog operations, incident handling, and problem resolution with precision and efficiency. Qualifications and Experience Proven experience in Windows system administration. Demonstrated expertise in Service Desk operations, application support, service catalog management, incident management, and problem management. Proficiency in Jira and Confluence usage and administration is highly desirable. The successful candidate combination of technical expertise, problem-solving abilities, and interpersonal skills to their role. They’ll have a user-focused approach to understand and address concerns effectively, and an ability to Manage multiple tasks and incidents effectively under pressure. Location: Wollongong, NSW Clearance Level: TSPV What is on offer The contract period is 12 months, with extension options. Opportunity to work in a dynamic and highly skilled team Competitive remuneration package Security Requirements: Due to the nature of the work environment, our client requires candidates to hold an active TSPV Security Clearance, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered. The successful candidate will need to undergo an additional security assessment before commencing in the role. Why partner with Whizdom? We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way: We pay our contractors same day you submit your timesheet! We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations. We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. Our team of talented people are passionate about your experience, doing the right thing always, with a focus on your long-term career goals. We even give you a best in industry merch pack! Even if this role isn’t the exact fit for you, we would love a chat, contact us to find out more! How to Apply Please upload your resume to apply. Please provide a supporting statement highlighting your skills, experience, and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes by 10am, Monday 30th June 2025. Please call Kandice Halls on 0480 002 461 for any further information. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks.