Job Description: Role title: Emergency Department Administration Officer Role type: Permanent full time Role grade: Administration officer level 3 Year 1/2 Department and location: Emergency Department Administration, St Vincent’s Hospital, Darlinghurst Salary: $68,338.78 - $70,468.73 super Better and fairer care. Always. We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our 30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. About the role As an integral member of our Emergency Department (ED) administrative team, you will play a vital role in supporting patients, staff, and the wider health care team. Your key responsibilities will include: Patient Interviewing & Data Management : Interview patients upon arrival to gather essential demographic and financial information, and ensure all data is accurately recorded both manually and electronically in SVHS CIAPAS and ATS systems. Movement & Status Tracking : Reconcile and update patient movement throughout the ED and Emergency Medical Unit (EMU), maintaining up-to-date location records to support efficient care delivery. Exceptional Patient Interaction : Deliver excellent customer service by providing compassionate, clear, and respectful support to all patients, visitors, and callers with the hallmark of St. Vincent’s care. Financial Documentation & Billing : Confirm patients’ financial election preferences at the bedside, process payments for “ED Only” cases, and ensure accurate compensable status for all ED presentations. Administration & Operational Support : Maintain accurate patient records, manage the safe and its contents, perform designated “Acute Area Officer” duties, and escalate urgent matters through the appropriate channels as needed. About you To thrive in this role, you’ll bring a professional, calm, and compassionate approach to every shift. As our ideal administration officer level 3 , you will have: flexibility & resilience : A willingness to work across a rotating 24-hour roster, including nights, weekends, and public holidays, with a calm and adaptable mindset. strong communication skills : Clear, confident verbal and written communication abilities to effectively liaise with patients, families, and clinical staff. attention to detail & accuracy : A meticulous approach to data entry, patient information, and documentation to ensure high standards in a fast-paced environment. teamwork & independence : Proven ability to work collaboratively within a busy team and independently manage your responsibilities under pressure. tech-savvy & organised : High level of computer literacy, particularly with Microsoft Office, and experience juggling multiple priorities while staying organised and focused. Why work at St Vincent’s? Join us on our mission to provide care to all, including the most at-risk people in our community Discounted access to many gyms for you and your family with Fitness Passport Access to discounted private health insurance with Medibank Access to a government salary sacrifice program. Make a proportion of your salary tax-free Committed to financial support for educational development, scholarship programs, paid study leave About the hospital In this role you will be based at St Vincent’s hospital, Darlinghurst. A busy inner-city hospital in a beautiful location Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches A place of expert clinical care for at-risk people Closely partnered with universities & affiliated research institutes, many of which are located on-campus Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health Sponsorship / work rights for Australia Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role. Pre-employment checks Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations. Equal opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. How to apply The closing date for applications is 24 June 2025. Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the requirements listed in the About You section here. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Respectfully, this role is not open to recruitment agencies. Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit or get in contact at View Reconciliation Action Plan Code of Conduct: View Code of Conduct