Job description The Visitor Experience is a 7 day a week operation with this role required to contribute to ensuring that outstanding performance is delivered compliantly every day. PURPOSE OF THE ROLE: The primary role of the Visitor Experience Retail Sales Assistant is to support and contribute to a high level of service and deliver an exceptional experience to consumers. Additionally, you will be expected to model positive behaviours such as proactive consumer engagement, immersive storytelling, and model a growth mindset to also contribute positively to a large, diverse, cross functional team. They will be responsible for achieving service and sales targets, which can involve various staff training such as selling techniques (on selling/ up selling) and product knowledge (features and benefits). TOP ACCOUNTABILITIES: Perform cross functional tasks that deliver the successful day to day running of the Visitor Experience facility including but not limited to: Retail sales Ticket sales Bar tending Site cleaning Event execution Preferred Qualifications/ Experience: RSA 2 years of Retail/ Tourism/ Hospitality experience. Strong desire to learn more about the Bundaberg Rum story, brand, and its characteristics. Possess a friendly, helpful, confident, and engaging personality. Be familiar with sales protocols and customer service procedures. An excellent communicator, both verbal and written. Possess the ability to build positive relationships with customers.