18th June, 2025 Your new company Having a century-long presence in the transport and shipping sector, this company harnesses its extensive worldwide expertise to provide outstanding shipping solutions to a wide array of international clients. What distinguishes this company is its unwavering focus on its people. They place a significant emphasis on diversity and inclusion, creating a nurturing and encouraging atmosphere where individuals' dedication and contributions are recognized and rewarded. Your new role- Customer Service Operator Your job duties & responsibility as a Customer Service Operator include but are not limited to the following: Interact with customers for bookings, pricing, service options and order updates Enhance customer experience, foster relationships and create customer loyalty Manage the status of customer orders through maintaining accurate data within CargoWise system and communicating exceptions to customers. Order follow-up using in-house systems Handling quotations, and costings to win business Handle customer inquiries and help as required Manage order status reports / In transit reports for clients What you will need to succeed Minimum of 12 months freight forwarding experience Exposure to CargoWise or a similar logistics software program would be advantageous Experience in Customer Service Operator within a similar organization Efficient Planning and Organising Skills Willingness to Learn & Grown within Role Adaptable & Flexible to Changing Market Conditions Ability to Work Autonomously, whilst working within a Team Flexible & Willing to Support Others What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion. Please Note: People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role. We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions. Apply For Job