We have an exciting full-time opportunity for a Sales Success Partner to join our Partner & Broker team based in Sydney . This role supports our Sales team in driving customer success and service performance across a portfolio of key accounts. This role is ideal for someone who enjoys solving problems, working with data, and helping sales teams operate at their best. Whether you are coming from a sales, admin, or customer-facing background, this could be your next big step. Key Responsibilities Support coordination of account activities including reporting, contract renewals and tenders Maintain accurate customer records and hierarchies in CRM Prepare service performance and customer reports (DIFOT, KPIs etc.) Manage service-related escalations and coordinate timely resolution Provide insights and analytics to support account managers and sales strategy Assist with rate reviews, onboarding, and customer data requests Help drive efficiency through improved reporting and internal collaboration Maintain Salesforce hygiene including accurate contact and activity records About You You’re proactive, organised, and customer-focused. You enjoy improving processes and empowering others to succeed. You're equally comfortable managing details and communicating with stakeholders at all levels. We’re looking for: Experience in sales support, account coordination, admin, or customer service Strong Excel and reporting skills (Salesforce ideal but not required) Excellent communication and stakeholder engagement Tenacity, resilience, and a problem-solving mindset Ability to prioritise and manage multiple tasks A team player who takes initiative and ownership What’s On Offer Full-time permanent opportunity Flexible working arrangements Supportive team culture with strong values around safety and collaboration Opportunities for development and internal mobility Work with some of Australia's most recognised brands About Team Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit TGE We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop. What we offer Competitive salary above industry standards Upskilling, training, mentoring and more to support your career development journey Fun and practical employee perks and discounts Flexible work, including work from home Inclusive parental leave policy that supports all parents & carers Peer recognition awards acknowledge when you go above and beyond. An inclusive workplace, works for everyone We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand. Our recruitment process Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening. Other things to note When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process. During the recruitment process, please keep an eye on your junk emails and spam folders for updates. TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.