We are currently working on an exciting hire for a Service Designer for a leading Government organisation, based in Brisbane with hybrid working structure, on a 6 month contract paying up to $950 p/d super. As a the Service Designer , you’ll help shape meaningful improvements to customer outcomes and experiences—ensuring they’re not only usable and desirable, but also feasible to deliver. Working within a collaborative, cross-functional team, you'll design and refine end-to-end services that align with strategic business objectives. Your work will span customer journeys, service blueprints, and the intersection between digital and non-digital touchpoints. In this role, you’ll bridge the gap between customer experience strategy and service design execution—using systems thinking, co-design, and deep customer insights to improve how services are experienced and delivered. Duties – Create and maintain current and future service design artefacts Collaborate with customers and internal stakeholders to understand pain points, motivations, and needs. Conduct and synthesise customer and stakeholder research and insights for service improvements Translate customer insights into initiatives Facilitate co-design and ideation workshops with cross-functional teams/stakeholders Prototype and test ideas before implementation. Identify opportunities to improve Work closely with CX enablement, UX/UI, Customers to deliver Contribute to the development of experience standards, design artefacts, and service guidelines Champion a customer-centred culture Skillset – 5 years in service design, experience design, CX design, or a related HCD Experience working in collaborated team across product, digital, operations and change teams Ideal sector experience with public sector, insurance, health ideal Strong knowledge of CX disciplines, including: Journey mapping, Personas and empathy mapping, Prototyping, Service blueprints Qualitative and quantitative research and synthesis (please note the research part is a good way along and this is to implement.) Ability to identify customer needs and design services Experience facilitating workshops Strong communication and storytelling skills with Proficient in tools such as Miro, Figma, Adobe XD, Understanding of design thinking, systems thinking, and agile Strong facilitation and engagement skills across internal and external stakeholders Skilled at communicating human-centred design thinking and concepts visually and verbally If this role sounds suitable and you are interested, please apply ASAP Robert Richardson Divisional Manager UX/UI, Design & Product E: rob @justdigitalpeople.com.au LI: https://www.linkedin.com/in/robertrichardsonitrecruitment/ M: 0466 655 056