Do you thrive in a fast-paced environment, love helping people, and want to be part of something truly meaningful? Join BallyCara, a leading not-for-profit organisation, and help support older Australians to live independently and with dignity in their own homes. We’re currently looking for a compassionate , organised , and customer-focused Customer Service Officer (Scheduling/Rostering) to join our Melbourne team. In this pivotal role, you’ll support our team by managing staff rosters and delivering exceptional customer service that reflects our SONA® (Happiness) values. About the Role Reporting to our Service Scheduling Coordinator, your key responsibilities will include: Providing friendly and responsive customer support to clients and staff. Coordinating staff schedules and maintaining efficient, accurate rosters. Managing shared inboxes and collaborating across teams to deliver timely care services. Identifying opportunities for improved scheduling practices and efficiencies. Ensuring services are delivered in line with BallyCara’s mission and client-focused approach. BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness. At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey. We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits: Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it. Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness! Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance! Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal! About You You’re a confident communicator with strong admin and time management skills. You love working in a collaborative environment and bring warmth, empathy, and professionalism to everything you do. To be successful in this role, you’ll have: Previous experience in rostering/scheduling, preferably within a home care or health setting. Qualification in Human Services, Business, or Administration (Cert III minimum; Diploma highly regarded). Excellent interpersonal and organisational skills. Comfort working across shared inboxes and various IT platforms. A genuine interest in supporting aged care clients and their wellbeing. A proactive, positive attitude and the ability to adapt and prioritise tasks. Requirements Current National Police Check (or willingness to obtain). COVID-19 vaccinations (2 doses minimum). Ready to Join Us? If you’re ready to be part of a vibrant, supportive organisation where your work truly matters, we’d love to hear from you. Apply today via SEEK with your CV and a short cover letter telling us why BallyCara is the right fit for you. Interviews will commence as applications are received. Please note: Only shortlisted applicants will be contacted.