Are you passionate about delivering exceptional phone-based customer service and ensuring seamless administration in the world of superannuation? Do you thrive on problem-solving, collaboration, and making a real impact? If so, we want to hear from you for an immediate start! About the Role We’re looking for a dedicated Customer Service Officer (Hub Specialist) to support our clients by providing outstanding service over the phone and efficient administrative processing. You’ll play a crucial role in ensuring members, trustees, and stakeholders receive the highest level of support, helping us meet our service level agreements with confidence. NB: This is a permanent part-time role working minimum 3 shifts per week. Shifts may be 8-12pm or 10-2pm, Monday to Friday only. You must be available to commit to 4 weeks of full-time training at the commencement of this role during business hours. What You’ll Be Doing Resolving member queries over the phone effectively and taking ownership of investigations to enhance customer experience. Acting as the first escalation point for complex stakeholder interactions. Processing and reviewing payments with precision and compliance. Keeping up to date with industry trends and legislative requirements. Participating in training sessions to continuously grow your superannuation expertise. What We’re Looking For A customer-focused approach with outstanding communication skills. Excellent problem-solving and analytical skills. Ability to manage priorities and meet deadlines effectively. Confidence in handling complex interactions with members and stakeholders. A strong interest in learning about the Superannuation and Insurance industry. Why Join Us? Work with a dynamic and supportive team. A hybrid working arrangement, 50% work from home once competency levels reached. Develop your skills in a thriving industry with ongoing learning opportunities. Make a real impact by ensuring smooth processes for our clients and stakeholders. Ready to take the next step in your career? Apply today and become a part of a team committed to excellence in superannuation!