ABOUT US Join Our Growing Team at the Cairns Convention Centre! The Cairns Convention Centre is a world-class venue, nestled between the Great Barrier Reef and Wet Tropics Rainforest. With state-of-the-art facilities, cutting-edge technology, and exceptional service, the Centre continues to attract national and international conferences. We’re thrilled to invite talented individuals like you to be part of our journey. Why Choose Us? Award-Winning Venue: Our latest expansion, combined with state-of-the-art equipment and world-class hospitality, means endless possibilities. Passionate Team: You’ll be part of a group of dedicated professionals who are enthusiastic about delivering exceptional experiences. Dynamic Work Environme nt: No two days are the same! From conferences and concerts to NBL basketball games and banquets, you’ll be part of an exciting array of events. At the Cairns Convention Centre, we pride ourselves on a working environment that rewards excellence and creates opportunities for advancement, while ensuring a balance between work, family and community. Be part of our journey and help us create unforgettable moments for our clients and guests. CUSTOMER SERVICE SUPERSTAR FULL TIME (ENTRY LEVEL) ABOUT THE ROLE: Are you a Customer Service Superstar? Are you confident with speaking to clients and colleagues? Would you like to grow your career in the events industry but have no experience? If this sounds like you, this might be the opportunity for you! Cairns Convention Centre is looking for its next customer service guru to join our Events Team! Get ready to dive into a diverse range of events from exciting exhibitions and top-tier corporate conferences to dazzling live shows and elegant gala dinners. You will be the ultimate go to, mastering communication and coordination to create memorable experiences for our clients. You'll be the go-to contact for our clients providing prompt, reliable assistance throughout the entire event. You will oversee events and collaborate with all Centre departments to keep things running efficiently while providing an outstanding experience that leaves our clients genuinely impressed. Ensure all notes, work activities and relevant information is recorded in our Event Management System (Momentus) Coordinate the timely delivery of client freight to designated locations ABOUT YOU: Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors. You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you. Familiar with using an Event Managment system is preferred but training will also be provided for the right candidate. Demonstrated experience in Customer Service. Able to work flexible hours, including weekends and evenings, to meet the needs of your clients. You enjoy working as part of a team and contributing to team results. Willing to reside in Cairns for a period of 1- 2 years to support the long - term needs of this role. At Cairns Convention Centre we are committed to creating a culturally safe and inclusive environment which values and respects diverse abilities, styles, backgrounds, experiences and perspectives. We welcome and encourage applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with visible and invisible disability, the LGBTQI community, culturally diverse people and other diverse communities. To apply, please click on the apply tab and apply via our online platform. If you need an adjustment to participate in the recruitment process, or you would like information about what we can do to help you, please contact our team at . A satisfactory National Police Records Check is required for this role. To be eligible for employment you must have valid working rights in Australia. WE OFFER: The opportunity to work with high profile, national and international business events. Growth and development opportunities. Join the ASM Global Team and work in a state-of-the-art facility. ABOUT THE COMPANY ASM Global is the world's leading producer of entertainment experiences. It is the global leader in venue and event strategy and management - delivering locally tailored solutions and cutting-edge technologies to achieve maximum results for venue owners. The company's elite venue network spans five continents, with a portfolio of more than 350 of the world's most prestigious arenas, stadiums, convention, and exhibition centres, and performing arts venues. From its Asia Pacific regional headquarters in Brisbane, Australia, ASM Global operates a network of venues. Learn more: > ASM Global has always had a bold vision to be a true employer of choice, great place to work and a company who provides long term careers and development opportunities. Follow us on Facebook, Instagram, LinkedIn and X. .au A Queensland Government initiative operated by ASM Global