Full-Time Position | Royal Freemasons' Benevolent Institution About Us RFBI is a respected not-for-profit provider of aged care, retirement living, and home care services, supporting older Australians across NSW and the ACT. Our mission is to deliver high-quality care and services, underpinned by our proud heritage and commitment to ethical practice, respect, and innovation. About the opportunity We're looking for a friendly, proactive professional to be the face of RFBI a key member of the Marketing team. You will manage phone, email and website enquiries, greet visitors and support our Village and Care at Home teams. You’ll also assist with CRM management, administrative tasks, event coordination and provide insights to improve customer engagement and marketing efforts. Key Responsibilities: Deliver excellent customer service to all inbound enquiries Champion and maintain the CRM system Coordinate and follow up on customer enquiries promptly Create a positive and professional first impression of RFBI Organise office events, meetings and support event coordination Assist with daily administrative duties including mail and deliveries Contribute to reporting and insights by providing feedback on CRM usage and customer engagement Support the planning and execution of RFBI events and conferences About you RFBI values service; inclusiveness; integrity and respect whilst spreading happiness. As such, we are looking for these values in our Customer Service Officer, along with the appropriate skills and experience needed to be successful in this position. You will bring: Experience handling inbound calls and delivering excellent customer service Strong communication, interpersonal skills High attention to detail with strong organisational and data entry abilities Confidence working independently and managing multiple priorities Proficiency in Microsoft Office and CRM systems (e.g. Salesforce, HubSpot) Tech-savvy with the ability to quickly learn new tools and systems Positive attitude and willingness to learn Why Join RFBI? Work with a supportive, fun, and dedicated team who know when to laugh and when to get down to business. Be part of an organisation that genuinely values its people and their contribution. Enjoy the variety and challenge of a multi-site, purpose-driven environment. Opportunities for professional development and career progression. 17.5% Annual Leave Salary packaging Benefits - Increase your package Important Information: You must have or be able to obtain a current National Police Check and be willing to undergo a Pre-Employment Functional Assessment to be eligible for the role. All applicants must be eligible to work in Australia. Applications Close: 14 July 2025 No two days will be the same â apply now!