Benefits: Gain paid real-world experience, mentorship, and training to set you up for a successful career in IT Complete a nationally recognised Certificate III in Information Technology from industry expert Lumify Position available for Aboriginal and/or Torres Strait Islanders only Work for an organisation that is committed to diversity, equity and inclusion Receive mentoring and support from a specialised and experienced First Nations Consultant Your Host Employer: Djerriwarrh Community & Education Services (Djerriwarrh) is a highly regarded not for profit charitable organisation which has been delivering high quality education, training, employment and youth programs in the western suburbs of Melbourne since 1989. Djerriwarrh’s Mission Statement is ‘empowering individuals and local communities to learn, connect and grow’. Djerriwarrh works in partnership with the community, other community-based organisations, participants/clients and local, state and federal governments. The Role: Location: Melton VIC Duration : Full Time, 38 hours per week, Fixed Term traineeship contract As an IT Support Officer Trainee , you will assist to maintain the efficiency of the organisation’s IT infrastructure. This position involves providing first level technical support to staff and ensuring that all technology-related issues are resolved promptly. Under the guidance of experienced mentors, your responsibilities will include: Handle incoming IT related enquiries and requests from staff Provide tech support and troubleshooting Perform basic repairs and maintenance to IT equipment Liaise with vendors to escalate issues and maintenance Gather reports on ticketing and system issues Work with a mixture of Microsoft, Google, Android, and Apple technologies This role will require travel to Djerriwarrh’s other sites including Sunshine About You: To be successful in this traineeship, you’ll need: Enthusiasm for all things IT related Passion for delivering exceptional customer service High attention to detail and problem-solving skills Excellent communication skills, both written and verbal Displays initiative and a hardworking attitude Ability to prioritise tasks and juggle various deadlines Eligibility Criteria: Identify as Aboriginal and/or Torres Strait Islander National Police Check and Working with Children Check (or willing to obtain) Strong computer knowledge including Microsoft Office Suite Drivers licence (desirable) Previous information technology or customer service experience (desirable) About Maxima: Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support. For further information please visit our website www.maxima.com.au or email [email protected] Please note only shortlisted candidates will be contacted directly. National Traineeship wages and conditions apply. Maxima is committed to building inclusive and diverse workforces that value all backgrounds and experiences. We welcome applications from First Nations Peoples, people from culturally and linguistically diverse backgrounds, people of all gender identities, and people living with disability. By applying for this position, you are consenting to your data potentially being stored on international servers temporarily. Maxima abides by the Australian Privacy Principles, please refer to our privacy policy for more information. Apply now