Customer Contact Officer Faults & Emergency (Part-Time, Shift Work) Hybrid – Onsite training, with ongoing flexibility | 12-month contract Are you a customer service professional who thrives in fast-paced environments and is comfortable working afternoon, evening and weekend shifts? Join a values-driven organisation delivering essential services to the community — where your work has a real impact every day. About the Role We are currently seeking multiple Customer Contact Officers to join a high-performing Faults & Emergency team . These part-time temporary positions are ideal for individuals with strong availability and a proactive, solutions-focused mindset. You will play a key role in responding to customer enquiries, triaging faults, and supporting service continuity — especially during critical after-hours periods. Contract duration: 12 months Start date: Monday, 21 July 2025 Shifts: Wednesday to Sunday (including public holidays), between 1:00 pm – 10:00 pm Minimum weekly hours: 20 hours (with the potential for additional hours) Rates: Shift worker penalty rates apply Key Responsibilities Deliver excellent customer service via phone, email and web channels Log and prioritise fault jobs, ensuring timely dispatch to field contractors Monitor alarms and escalate critical issues as required Provide after-hours support to business clients Communicate proactively with customers impacted by service interruptions Support across other enquiry types, including customer accounts, as needed Training & Onboarding Training commitment: A full-time, in-office training period of 4 weeks (Monday to Friday, 9:00 am – 5:00 pm) from the commencement date. Additional in-office training sessions may be required throughout the contract. What We’re Looking For Proven experience delivering high-quality customer service in a fast-paced setting Strong attention to detail and effective problem-solving skills Intermediate computer literacy with the ability to navigate multiple systems at once Excellent written and verbal communication skills Ability to work both independently and collaboratively Flexibility and adaptability to changing priorities Essential Requirements Availability to work across scheduled shifts and commit to the full training period Ability to undergo a National Police Check Willingness to provide two professional referees (recent direct managers or team leaders who can speak to your performance over at least a six-month period) Work Environment Hybrid work arrangements apply, with mandatory onsite attendance required for training, team meetings and events. How to Apply If you are a motivated and customer-focused professional who enjoys variety, teamwork, and the opportunity to support vital community services — we encourage you to apply. Submit your resume today to be considered. At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.