Customer Service Advisor Sydney, CBD Full-time Permanent $67K Base Super Commission | OTE $87K MAYDAY is excited to be recruiting for a Customer Service Advisor to join a high growth, award-winning fintech business based in the heart of Sydney. This is a sales focused, phone-based role where you’ll speak with warm inbound and outbound leads, no cold calling. You’ll guide customers through their application journey, deliver outstanding service, and collaborate with a high-performing team to ensure a seamless experience. If you’re coming from retail, hospitality, or have a background in customer service, this is your chance to build a career with real support. We’re looking for driven, enthusiastic, curious, and competitive individuals who want more than just a job. If you're passionate about people and want to be part of a business that celebrates wins and supports your growth, we’d love to hear from you. What’s in it for you? Sydney CBD location – close to public transport and great food spots Recognised as one of Australia’s Best Places to Work Vibrant culture – lunch & learns, Q&A sessions, snacks, and social events Clear career pathways – progress into direct sales, renewals, or broker support roles Supportive leadership – coaching, celebration of wins, and a collaborative vibe Structured training – 3–6 months onboarding, 1:1 coaching, and ongoing mentoring What You’ll Be Doing: Engaging with customers via warm and inbound leads (no cold calls!) Qualifying customer needs and guiding them through the application process Collaborating with senior team members to close deals Handling a mix of calls, texts, and admin tasks Providing outstanding service while confidently handling objections About You: Confident, charismatic communicator who thrives in dynamic conversations Quick-thinking and curious with a problem-solving mindset, always ready to adapt A strong sense of drive and resilience, you’re motivated by goals and progress Comfortable in a KPI-focused role and excited to learn and grow Sales mindset is a must – you’re ready to take initiative, hit targets, and build a long-term career If this sounds like the opportunity for you, hit APPLY NOW to be considered! Reference number: 12424 Profession:Sales & Account ManagementSales - Outbound, Sales - Inbound Company: MAYDAY Recruitment Date posted: 2nd Jun, 2025