With an archetypal backdrop and glamorous ambiance, heritage listed Marble Bar's focus is on serving classical favourites with consistency and a modern twist. As an Assistant Bar Manager, you are responsible for supporting the Bar Manager to lead the team and run daily Bar operations, creating exciting and delicious beverages whilst providing professional and consistently high levels of service for our Guests. Your primary role is to act as a coach, mentor and leader for the bar teams, and to drive revenue and profit through marketing initiatives and control procedures, run in accordance with Hilton policies and objectives. You will also ensure the Bar meets all customer service, financial and proposed goals in an efficient and controlled manner with a strong emphasis on brand standards, outlet profitability, payroll cost controls, training and leadership of the team. What will I be doing? As Assistant Bar Manager, you will help manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: - Maintain an effective bar service with an emphasis on high quality, efficient service. - Check that Guest service standards are set, implemented and monitored, and continuously evaluated. - Set-up of the outlet in accordance with the pre-determined standards of the operation. - Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly. - Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar team are trained to possess this knowledge and the application of it. - Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understood and applied. - Ensure all Team Members are impeccably presented and adhere to the correct uniform standards. - Evaluate the performance of the Team ensuring the highest standards of service are given at all times. - Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner. - Ensure all Team Members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar. - Complete all necessary administration in accordance with Company procedures. - Support Bar Manager to produce effective revenue forecasting, as per timelines. - Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques. - Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained. - Meet or exceed the monthly drink profit margin target. What are we looking for? An Assistant Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Customer Service experience in supervisory or above capacity - A warm personality, attentive and smartly presentable - An ability to listen and respond to demanding Guest needs - Excellent leadership, interpersonal and communication skills - Accountable and resilient - Committed to delivering high levels of customer service - Ability to work under pressure - Flexibility to respond to a range of different work situations - A medium level of IT proficiency is required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Previous experience in similar role - Passion for delivering exceptional levels of Guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award-winning Great Place to Work culture means: - Competitive compensation package - A monthly dry-cleaning allowance for your business wardrobe or laundered uniform provided - 110 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000 hotels located in 138 countries and territories around the world - Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences - Amazing award & recognition programs - Opportunities to participate in ESG activities - Flexibility so you can Thrive and make space for what matters most Job: Bars and Restaurants Title: Assistant Manager - Marble Bar Location: null Requisition ID: HOT0BPOA EOE/AA/Disabled/Veterans