Join this leading IT solutions provider driving transformative success across enterprise and government sectors. We’re currently seeking an experienced Customer Service Representative to take ownership of end-to-end supply chain coordination for key customer accounts. This customer service-focused role also covers presales support, order processing, backorder management and after-sales service. You’ll act as the primary point of contact for assigned clients, ensuring smooth operations, timely communication and exceptional service delivery - and, of course, the best customer experience. About the role: • Deliver exceptional customer service via website, phone, and email inquiries • Engage with prospective customers to understand their technology needs • Prepare, send, and follow up on quotes for prospective customers • Accurately process customer requests and maintain detailed records of interactions • Identify and escalate complex issues to the relevant departments for resolution • Coordinate with suppliers to confirm product pricing and availability, ensuring orders are accurately processed and shipped promptly. About You: • Proven experience in a commercial role with a vendor, distributor, or reseller • Essential prior customer service experience • A genuine interest in IT and technology • Tertiary education in ICT (preferred but not essential) • Excellent verbal and written communication skills • Strong multitasking and time management abilities • A positive, proactive, and team-oriented attitude About the perks: • Fully paid training and ongoing support • Career growth and professional development opportunities • Convenient CBD location • Monday to Friday schedule – no weekend work! On offer is the chance to join a massively scaling businesses working with some of Australia's largest companies. You'll be supported in your professional development by a close-knit team that collaborates to drive the overall success of the business. If you’re ready to take the next step in your career and find a place where you can truly settle in and enjoy your day-to-day work, click APPLY NOW for a confidential discussion. CSR-mazi-helena-rodrigues