This is an opportunity to join a prestigious global luxury automotive brand as a Customer Service Representative. This position is starting ASAP and based in Mulgrave. Are you ready to embark on a rewarding journey with an industry-leading luxury automotive brand? Our client specialises in offering tailored financial and leasing solutions to luxury clientele, making their dream of owning or leasing a luxury vehicle a reality. We're on the hunt for an enthusiastic Customer Service Consultant who is passionate about delivering exceptional service and who are eager to learn! Role Details: As a Phone-Based Customer Service Representative at a state-of-the-art contact center in Mulgrave, you'll handle inbound calls from customers in Australia and New Zealand, addressing inquiries related to their vehicle loans or leases. Your role is all about providing top-tier service to our luxury clientele. Beyond phone support, you'll also engage in email-based tasks and conduct welcome calls for new customers. Location: Mulgrave (with free onsite parking) Hours: Rotating roster between 06:30 and 18:00 (8-hour shifts, primarily between 9 am - 5 pm) Compensation: $35 per hour Super Penalty Rates as required Schedule: Monday-Saturday rotating roster (occasional Saturday work with the option for remote work, with penalty rates) Work from Home: Enjoy the flexibility of working from home for two days a week with provided equipment. What's in it for You? 3 month temporary position, flexible start date Free onsite parking Access to an onsite gym and cafeteria Work-from-home flexibility (choose two days per week that suit you!) Ongoing training and skill development opportunities Pathways for career advancement within customer service and within the global brand. What Skills Do You Need? Previous experience in a phone based customer service role A positive attitude and a strong desire to learn Outstanding written and verbal communication skills Ready to drive your career forward with a world-renowned luxury automotive brand? Apply now and take the first step toward an exciting future or please email Emma @ [email protected] or call 0432244813 if you have any questions.