The Australian Workers' Union – National Office Permanent, full-time opportunity Located in Granville - short walk from the station, or parking near site Salary, $75,000-80,000 super depending on experience About the organisation: The Australian Workers' Union (AWU) is proud to be the nation’s oldest and most influential trade union, representing 75,000 working Australians across diverse industries. With a rich history of advocacy, we’re also a modern organisation focused on meaningful impact, strong member relationships, and dynamic growth. What You’ll Do: As Call Centre Supervisor, you’ll be the key driver of our member engagement efforts by: Leading the day-to-day operations of the AWU National Call Centre. Providing hands-on leadership, coaching, and mentorship to a team of dedicated full-time and part-time staff. Monitoring performance and quality to ensure continuous improvement and alignment with union goals. Managing outbound and escalation calls with professionalism and care. Collaborating with campaign leads to support strategic outreach efforts. Assisting in recruitment and retention of call centre staff, fostering a strong team culture. What You Bring to the Table: Demonstrated experience in a call centre or fast-paced customer service environment. Proven success in leading, developing, and motivating teams. Experience with CRMs and a focus on membership engagement and retention. A collaborative mindset, with the ability to balance leadership responsibilities and hands-on contribution. Experience in a union, member-based organisation, or not-for-profit is highly desirable. Why Join the AWU? A strong culture of respect, solidarity, and professional development. Opportunities to grow your leadership skills and advance within the organisation. The chance to be part of national campaigns and contribute to social change. A supportive environment where your ideas and efforts will make a real difference. 1 RDO per month. How to apply? Please submit your CV via the link and one of our team will be in touch once your profile is reviewed.