About the Company: Join a well-established and rapidly growing player in the renewable energy industry, this organisation has a strong presence in the Australian market known for delivering innovative solutions in energy management technologies. The company fosters a collaborative, multicultural workplace that values creativity, technical excellence, and sustainability. Job Title: Technical Sales Support Engineer (ESS) Location: Melbourne, Australia Salary: Competitive salary package Work Set-up: Full-time, on-site About the Role: As a Technical Sales Support Engineer (ESS), you will play a key role in post-sales technical support for energy storage and management products. You'll act as a liaison between customers and internal teams, helping to resolve technical issues, contribute to product development, and provide training and demonstrations at industry events. Key Responsibilities: Provide expert technical presale and post-sales support for ESS and energy management solutions Use CRM and service management tools to manage support cases and maintain accurate customer records Collaborate with product and engineering teams to relay customer insights and support continuous improvement Conduct training sessions on products and support resources Represent the company at trade shows and events, delivering live demonstrations and technical assistance Contribute to internal documentation, FAQs, and knowledge base resources Ensure data accuracy within CRM systems Qualifications: Bachelor's degree in Electrical Engineering or related field At least 3-5 years of experience in a presale and post-sales technical support role, preferably involving solar or ESS products Strong understanding of residential solar inverter technologies (grid-tied and hybrid) Good knowledge of residential battery systems and their installation requirements Excellent written and verbal communication skills in English SAA Design Certification is a plus Must have full working rights in Australia Perks and Benefits: Attractive salary package with performance-based profit-sharing Training and professional development opportunities A dynamic and collaborative team environment Inclusive and diverse workplace culture Join a purpose-driven team and make a meaningful impact in the renewable energy sector. Ruel Potot Recruitment Consultant Phone: 0483 954 095 Email: [email protected] LinkedIn: https://www.linkedin.com/in/ruel-p-00b522112/