About the Company STONE Outdoors is a proudly Australian, family-owned manufacturing business that has been operating for over 25 years. From our factory in Carrum Downs, we design and produce high-quality precast architectural concrete products for the design and construction industries, as well as retail stores and homeowners. We take pride in our craftsmanship, customer service, and strong working relationships. You’ll be joining a small, friendly team in a supportive and professional environment. This role offers variety, responsibility, and the opportunity to grow with the business. Training will be provided, and additional accredited training may also be available. About the Role This is a key position combining logistics coordination with office administration and reception support. You’ll work closely with internal teams, customers, and freight providers to ensure dispatch processes run smoothly and communication is clear and timely. We're looking for someone with strong attention to detail, excellent communication skills, and a calm, professional approach. You should be confident juggling multiple tasks, enjoy working with people, and be comfortable using technology to stay organised and efficient. Key Responsibilities Coordinate and book daily freight pickups Track deliveries, liaise with freight companies, and resolve any issues Monitor and manage freight costs and documentation Answer incoming phone calls and greet visitors professionally Respond to enquiries from customers and suppliers Maintain accurate records including accounts data entry and filing Provide administrative support to the wider team Support order processing and assist with dispatch paperwork What We’re Looking For 1 year of experience in logistics coordination or office administration (preferred) Clear and confident phone manner Strong organisational and time management skills Good numeracy skills and attention to detail A calm, professional approach to problem-solving Friendly, team-oriented attitude Proficient with Microsoft Office (Excel, Outlook, Word) Comfortable learning new systems and working with digital tools Experience with ERP and/or CRM systems (NetSuite experience would be an advantage) Job Benefits Supportive and welcoming team environment On-the-job training, with optional accredited development Convenient on-site parking No weekend work Performance-based bonus opportunities How to Apply Please submit your resume along with a brief cover letter explaining your interest in the role. Shortlisted applicants will be contacted for an initial phone interview, followed by an in-person interview at our Carrum Downs office. We look forward to hearing from you!