Clayton Utz is the only Australian law firm which offers a structured client training program. The CUTP team is responsible for marketing and event managing over 120 workshops throughout Australia each year. The team supports a number of practice groups to deliver workshops on topics such as negotiation skills, government law, contract law, workplace relations law, energy and resources law and environment and planning law. The role We have an exciting new opportunity in our CUTP team within the Brisbane Commercial Litigation practice. This position will ideally suit an experienced administrator with strong client service skills. Study or interest in event management and/or marketing is desirable. We are seeking a candidate who thrives in customer service-based roles, prides themselves in delivering a remarkable client experience and enjoys event coordination. Key responsibilities This varied and exciting role will see you deliver a high level of service to our Brisbane practice groups. The role will have a variety of daily responsibilities, including but not limited to: Client service – respond to a constant flow of phone and email inquiries and conduct workshop meet and greet Registration management – process registrations and provide all subsequent client service including organising dietary requirements, transfers, cancellations and date changes Manage workshop attendee lists – enter participant details and record fees Manage accounts – invoicing, process payments, debtor tracking, refunds, monthly billing and end of month reconciling Reporting – produce billing and revenue reports, attendee list reports and database reports Client engagement - capture client interest and conduct weekly marketing activities Database management – data entry, manage mailing list folders and event folders, and populate annual training program mailing lists General administrative assistance to the Training Program Coordinator Skills & Experience To be successful in this role, you will have: Minimum 2-3 years' experience in a similar role Outstanding client service skills via phone, email and face-to-face Ability to work in a small, fast-paced team environment Effective written and oral communication skills Strong numeracy skills and high level accuracy and attention to detail Highly organised with the ability to plan, prioritise and complete tasks within allotted timeframes Demonstrated use of initiative and a strong sense of responsibility Strong computer skills including Microsoft Outlook, Word and Excel Willingness to be flexible as early starts are required on days where workshops are held in the office Experience in billing processing using Aderant software is desirable This position represents a unique opportunity for an accomplished professional to elevate their career in a challenging, growing and rewarding environment. How to Apply? We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements, please feel free to discuss your flexibility needs with the recruiter for this role. Consultant Contact Details Jennifer Sanderson, (07) 3292 7331 Accessibility and Inclusion We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Do you require any support or reasonable adjustments to complete your application? If so, please contact the recruiter via the above telephone number or via email to [email protected] . For more information on Clayton Utz, please visit www.claytonutz.com or follow us on LinkedIn here . Agency submissions Clayton Utz does not accept agency submissions unless the agency is specifically contacted by a member of the Clayton Utz Recruitment Team. Please do not forward candidate profiles or resumes to Clayton Utz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Clayton Utz will not be liable for a fee.