Customer Service Representatives Job No: 676252 Adelaide Permanent Full Time Call Centre, Insurance A 3 Join a Trusted Insurance Leader and Make a Real Difference Customer Service Representative – Terri Scheer Insurance Location: 1 King William Street, Adelaide (Hybrid: Option to have 4 days Work From Home, 1 day in office after probation) Start Date: Wednesday, 16 July 2025 Hours: Full-time (37.5 hours per week), Monday to Friday Salary: $60,000 12% Super performance incentives Are you passionate about helping people and providing outstanding service? We’re on the lookout for friendly, motivated Customer Service Representatives to join our Terri Scheer team — one of Australia’s leading names in Landlord Insurance. If you're someone who enjoys solving problems, supporting customers, and working in a dynamic and inclusive environment, this could be the role for you. What You’ll Be Doing As a key member of our Sales & Service team, you’ll: Take inbound calls from new and existing customers Understand customer needs and recommend the right insurance solutions Underwrite, update, and cancel policies as required Deliver an exceptional experience across every customer interaction Work towards achievable service, sales, and retention targets Thrive in a team that values initiative, empathy, and results Full product and industry training will be provided, What You’ll Bring A passion for delivering brilliant customer service Strong communication and problem-solving skills The ability to remain calm and resilient under pressure High attention to detail and a proactive mindset No insurance experience needed — just a drive to learn and help customers What’s in It for You At Suncorp, we’re committed to supporting your career and wellbeing. Here's what we offer: Hybrid work setup : Enjoy the balance of having the option to work from home 4 days a week Attractive salary incentives : $60,000 base 12% super performance-based bonuses Career development : Ongoing learning, training, and study support Employee discounts : Access exclusive deals from 400 retailers, including our insurance products Wellbeing support : Discounts on health insurance and gym memberships Generous leave : 20 weeks parental leave for primary carers A diverse, inclusive and values-driven culture where individuality is celebrated Why Join Us? For over a century, Suncorp has been helping customers protect what matters most. Our team is committed to making a real impact through empathy, courage, and doing the right thing. If you’re ready to grow your career in a company that truly cares, we’d love to hear from you. Chase the sun – apply online today. Not sure if you meet every requirement? That’s okay. We value diverse backgrounds and experiences. If you’re excited about this role and think you’d be a great fit, we encourage you to apply. Let’s start a conversation. Advertised: 05 Jun 2025 AUS Eastern Standard Time Applications close: 22 Jun 2025 AUS Eastern Standard Time Whatsapp Facebook LinkedIn Email App Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available. Sign Up Today