About the Company Our Client's boutique retail store in Barangaroo is a haven for artisan chocolate lovers. They craft premium, small-batch chocolates using natural Australian ingredients and traditional European techniques. With a strong visual identity and a cheeky brand personality, they have created a truly special experience that's as much about indulgence as it is about connection. About the Role We're seeking a hands-on and engaging Retail Store Manager to lead our flagship store where every day is about delighting customers and supporting a passionate team. You'll be responsible for daily operations, team leadership, and delivering an outstanding customer experience-all while helping them grow and evolve during an exciting phase. Duties & Responsibilities Oversee day-to-day store operations Deliver warm, knowledgeable customer service Operate POS and manage inventory Prepare basic coffee's, hot drinks and bake cookies (training provided) Drive sales and meet KPIs Lead, train and support a small team Maintain store presentation and organisation Report on store performance Benefits & Perks Work in a boutique retail store in vibrant, bustling Barangaroo Friendly and supportive leadership No weekend work - Monday to Friday hours Shape the business by streamlining processes to support growth and efficiency Staff discounts and a sweet daily work environment The Successful Candidate Previous experience in a retail management role Confident, personable and customer-focused Hands-on and organised with strong attention to detail Comfortable with basic coffee equipment and ovens Skilled in POS and stock systems Ability to problem solve and make decisions Proven ability to lead and inspire a team Creative flair and an eye for aesthetics Full-time availability, Monday to Friday (9am - 5pm) Think you're the right fit? Don't be shy - apply today and tell us a bit about yourself! Or, feel free to give us a call on 1300 004 672 for a confidential discussion. Kindly note that we value the time taken by all applicants for this position. However, only shortlisted candidates will be contacted due to time constraints.