ABOUT THE COMPANY Lotus People is thrilled to partner with an exceptional FinTech start-up that is rapidly growing and transforming how businesses and individuals manage their finances. This is a fantastic opportunity to join a forward-thinking company leveraging cutting-edge technology to deliver seamless and intuitive financial solutions that simplify complex processes. The team is dedicated to providing exceptional customer support, making a meaningful difference for its clients. With a strong focus on automation, efficiency, and client success, the company is setting new standards in its industry and making waves in the FinTech space! ABOUT THE ROLE This is your chance to play a key role in supporting customers with their tax obligations and financial admin - making a genuine impact on their financial wellbeing. You’ll work alongside passionate professionals in a tight-knit team, liaising directly with customers, government agencies, and internal stakeholders to deliver an outstanding experience every step of the way. DUTIES Support customers with their tax obligations and legacy financial issues Liaise with government tax agencies on customers’ behalf Onboard new customers, including AML/CFT checks Reconcile payment and transaction data Process tax returns and resolve technical tax queries Create and maintain help articles and knowledge resources Educate customers about finance in simple, clear language Provide feedback to the broader team to improve customer experience SKILLS & EXPERIENCE 1–2 years in customer service, administration, finance, or have a background in retail or hospo Strong verbal and written communication skills High attention to detail and excellent organisational skills Empathetic personality with a customer-first mindset Be/be able to become proficient in Google suite Be financially literate and have a genuine interest in finance Have technical aptitude and the ability to learn software programs We’re looking for someone with a vibrant and fun personality to join our team, and help grow us rapidly across Australia and New Zealand BENEFITS $60,000 with continuous pay review cycle - not just reserved for annual reviews! Vibrant, modern office 5 minutes from Wellington Station. Enjoy free catered lunches once a week! Genuine career growth opportunities and a dedicated training budget to support your development Employee Assistance Program and wellness budget available to all staff A strong workplace culture with regular social events, lunches, and team get-togethers Supportive, down-to-earth management team Birthday leave Shape the future of the business and contribute to its ongoing success - be part of something big! If you're excited about the opportunity to join a high-growth FinTech company and be part of a dynamic team that is revolutionising the industry, we’d love to hear from you! Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us. REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us at [email protected]. If we find a role for any referred candidates, we will gift you a $200 voucher!