HAYLO People are experts in Personal Injury and General Insurance recruitment, We are partnered with a growing and respected Underwriting Agency who are leading the way in the insurance and property protection industry. It’s an exciting time to come on board, with the business evolving, the team taking shape, and a genuine opportunity to make an impact through your contributions. You'll be part of a supportive environment where ideas are welcomed, and a proactive, can-do attitude is truly valued. Benefits Competitive salary package with annual performance reviews Flexible work arrangements and paid wellbeing days Ongoing training, development programs, and clear career pathways The Role Be the first point of contact for clients, responding professionally and referring when needed outside your authority. Assess risk and evaluate applications in line with underwriting guidelines, documenting all actions clearly in client files. Ensure accuracy and timelines by following underwriting procedures, meeting key business targets, and maintaining a proactive diary system. Contribute to continuous improvement by identifying system efficiencies, escalating issues, and supporting your team with ad-hoc tasks. About You Proven experience in customer service Confident problem-solver with strong analytical and critical thinking skills Clear, professional communicator with a strong customer-first mindset We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles. HAYLO People is a specialist recruitment agency supporting the Personal Injury and Insurance industries. For more information or to discuss this role and the benefits of working with our client in further detail, please contact Charlie on 0489 267 138.