Job Description At BlueScope, we support you to build your expertise within a safe and positive team environment, always driven by Our Purpose – to create and inspire smart solutions in steel, to strengthen our communities for the future. Working with us is an opportunity to build skills and expertise in a culture of connection and care, where every action you take matters, making innovative products for our customers and communities. The Opportunity Our Lysaght business is looking for a Customer Service Representative to join the Customer Service based in Archerfield . Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects. In this diverse and challenging role, you will support our team by managing enquiries that come from walk in customers and via phone and email. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy being busy and working in a supportive team environment. What Will You Do? Providing tailored solutions to our customers, you'll also be: interacting with our customers via phone and email, managing quotes and queries preparing and entering customer orders into our operating system collaborating with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceeded coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues, and seeking ways to improve the customer’s experience More About You Along with your ability to understand and uncover customer needs transforming these into improved service offerings, you'll bring: first and foremost, a commitment to your own safety and well-being while caring for others; a ‘Team Player’ with excellent communication, negotiation and interpersonal skills, someone who demonstrates behavioural flexibility to enable them to collaborate with a mix of personalities and behavioural styles strong customer focus with the ability to resolve issues effectively and efficiently; the ability to pick up new and custom IT systems quickly; a proactive approach in building constructive and effective relationships; high attention to detail and ability to complete multiple tasks simultaneously; As we continue to create strength for the future through our people, products and solutions, we want each and every day to be a chance to: make innovative products and solutions for our customers and communities learn and develop as you grow, working alongside industry specialists experience connection and care, and work collaboratively deliver work that matters and have your work valued. We’re committed to fostering an inclusive work environment guided by our Diversity, Equity and Inclusion Strategy, and you can learn more on our Inclusive workplace intranet page. We encourage Women and First Nations people to apply. We’re passionate about driving our 5 sustainability outcomes that matter most to our communities, including action on climate and our 2050 net zero goal. At BlueScope, we offer work-life flexibility through our B-flex program. It's an exciting time to be working with a vibrant, modern manufacturer of one of the world’s most amazing materials: steel. Together, we're creating strength for the future. Applications close June 20th, 2025.