ABOUT THE COMPANY Join a leading financial services company that’s making waves in the industry! With beautiful new offices located in the heart of Melbourne CBD, this is an ideal opportunity to develop your career. You'll be part of a supportive, collaborative team that values a positive work culture and offers unwavering support to help you succeed. ABOUT THE ROLE We’re seeking a motivated Customer Service Representative to join the contact centre team in a full-time, temporary role starting immediately. You’ll be working alongside a mid-sized, close-knit team, delivering high-quality customer service to inbound callers. While this role may share some similarities with traditional call centre jobs, the environment here is much more rewarding, with a strong focus on teamwork and customer satisfaction. The initial contract is for 6 months, with the potential to extend. While the role is primarily office-based in Melbourne CBD, you can enjoy 2 days of working from home each week after the training period, which can take 3-4 months or longer, depending on individual progress. DUTIES Handle a high volume of inbound and outbound calls Provide troubleshooting and customer support over the phone Maintain and update internal databases Efficiently navigate multiple systems during calls Meet and exceed KPIs in a dynamic environment Manage challenging conversations with professionalism and confidence Be available for shift work (hours between 6 a.m. and 11 p.m. , across seven days a week ) This role is perfect for someone with relevant experience who thrives in a team-oriented yet independent work environment. If you’re detail-oriented and passionate about customer service, we want to hear from you! REQUIREMENTS Must be available to start immediately Must have availability to interview in-person in Melbourne CBD Must pass a police and background check Melbourne-based candidates only; this is an office-based role with hybrid options after training Full working rights (we cannot consider candidates on working holiday visas or with visa restrictions) Be available for shift work (hours between 6 a.m. and 11 p.m. , across seven days a week ) HOW TO APPLY Lotus People are accredited candidate experts meaning we will respond to all applicants and value our applicant experience. If this sounds like the role for you, apply now for immediate consideration! Lotus People is one of five accredited candidate experts with a candidate satisfaction score of 97% over three years. We will get back to every applicant and ensure that you have a positive experience with us.