What does this Position do? Reporting to the Manager Civil Assets & Operations, the Team Leader Administration, Waste and Resources is responsible for responsible for ensuring the provision of high-quality customer experience for, and to assist in the provision of, Council’s Waste Management service and Environmental Sustainability initiatives. The Team Leader Administration, Waste and Resources will also facilitate the successful operation of Councils Resource Recovery Centre including working with Councils Property and Facilities team to progress site development and maintenance; Contractor Management; Customer Liaison; and regulatory reporting and compliance. Overseeing the delivery of high-quality customer experience and information services to the community and internally, the position includes facilitating activities associated with the successful operation of Council’s Resource Recovery Centre including working with Councils Property and Facilities team members to progress site development and maintenance; Contractor Management; Customer liaison; and regulatory reporting and compliance. The Team Leader Administration, Waste & Resources will also work closely with the Co-Ordinator Environment & Sustainability to support and enhance Council’s environmental services through implementation of programs under the Environmental Sustainability Strategy, including waste & resource recovery management, recycled water, stormwater, climate resilience, carbon emissions and biodiversity. The position will also provide services to Council relating to these programs including but not limited to: Customer service and day to day operations Data management, reporting and analysis Regulatory compliance obligations and documentation Education and customer support, relating to waste services Project and program management and support Join Managers representing Council in local, regional, and state related forums and committees (for example EPLGA, LGA, EPA, GISA each focused on waste management) Key Objectives Administration and Customer Service Coordinate and oversee administrative tasks within the department but not limited to: Section 221 permits, ‘Alteration of Public Road’, Clearway system statistics, Salesforce enquiries and reporting, handling incoming and outgoing correspondence, and maintaining Environment and Infrastructure records. Lead, mentor and support the Environment and Infrastructure Administration Officer. Ensure that information systems and resources are Maintained and updated in accordance with best practices and legislative requirements Managed to ensure accurate and timely delivery of information to Council and the community Improved to increase efficiency, effectiveness and accessibility Preparation and distribution of departmental reports, presentations and documentation for meetings and presentations Be the Secretariat to the Marina Maintenance Committee and Section 41 Committees or other committees as required. Support the management of Council’s recycled water scheme including customer service, data management and compliance reporting. Waste Management Support implementation of projects and programs under Councils Waste Management Strategy. Lead day to day operations of waste management services including: Customer service, Contractor liaison and monitoring Records & data management Regulatory compliance, and Collate operational data, for monitoring and reporting regarding the ongoing performance of Councils kerbside collection service including the transition to a 3 bin system Identify and lead education strategies relating to increasing diversion of waste from landfill and recovery of resources. Assist with the planning and implementation of capital works and renewal programs associated with the ongoing management of Council’s Resource Recovery Centre General Actively participating in training and WHS programs as required. Report incidents, near miss, injuries, property damage and identified hazards. Take reasonable care to protect their own safety and the health and safety of others. Follow reasonable instruction on health and safety and injury management. Ensure compliance with Council human resources requirements, Council policies and procedures etc. Any other responsibilities consistent with your position. Essential Qualifications, Experience, Knowledge & Skills Proven experience in a customer service role or information services position, with demonstrated ability of effective leadership skills. Knowledge of Project Management principles and processes. Experience with Waste Management Operations Knowledge of Contract Management Proficiency in relevant software and information systems, with the ability to develop, record, manage and analyse data effectively, providing recommendations for improvement. Proficient judgement and problem-solving skills where there may be a lack of definition requiring analysis of several options. Ability to write detailed and non-standard reports and correspondence for Executive Management, Council etc Proven ability to facilitate small projects, consulting with key stakeholders, and organising responses and actions to meet a fixed timeline. Experience at working under minimal supervision and use initiative and judgment based on the application of established principles, techniques, and methods. Support and application of grants Demonstrated professionalism and discretion Qualifications (Bachelor’s Degree or Diploma) Highly regarded but not essential Qualifications, Experience, Knowledge & Skills Bachelor’s degree in business administration, Public Administration, or a related field. Knowledge and experience with Waste Management practices, and Contract Management. Knowledge and understanding of local government legislation, guidelines, and standards relevant to the area of operation. Qualifications and Experience in Project Management principles and processes. Excellent communication and interpersonal skills for liaising with contractors, community, employees and management. Demonstrated leadership experience Key Performance Indicators (KPI’s) Response Time Efficiency: Ensure that 95% of customer inquiries are resolved or appropriately directed within the established response time. Response Time Efficiency: Ensure 100% of legislative reporting requirements are met within the required timeframes. Efficient Record Keeping: Maintain accurate and up-to-date records and plans as directed. WHS Compliance: Fulfill identified Work Health and Safety (WHS) responsibilities within required timeframes. Effectiveness in carrying out tasks to a high standard of presentation and productivity and within acceptable timeframes. Applications close 5:00pm, Monday 30th June 2025.