We are seeking a dedicated Administration Support Specialist to join our team. The successful candidate will provide comprehensive administrative support to ensure all processing and reporting are performed in accordance with company requirements and procedures. This role requires superior customer service and professionalism, both internally and externally, to minimize loss and maximize efficiencies, ensuring the profitability of our Retail, Fleet, and National business units. Requirements Key Responsibilities: Professionally liaise with Sales Executives, Sales Support, Finance, customers, and relevant departments to maintain high service levels throughout the order process. Coordinate all aspects of sales deals, ensuring optimum monthly invoicing through effective communication, planning, scheduling, and support. Meet daily with the Workshop Manager and Supervisor to coordinate production and delivery of sales trucks for Retail, Fleet, and National Sales. Regularly update ETAs on ex-factory trucks and communicate changes as needed. Liaise with the Transport department for scheduled deliveries. Prepare job cards with accurate workshop instructions and supporting information. Track progress of sales-related job cards and maintain an order spreadsheet for tracking and forecasting. Raise purchase orders as per sales configuration and ensure all additions are attached to the sales spec at invoicing. Maintain high-quality tracking files for all sales trucks and prepare monthly commission payments. Provide general backup support across the branch and administration support to the Sales Manager as needed. Perform ad hoc duties as required by the State Manager. Qualifications: Proven experience in an administrative support role. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite. Ability to work independently and as part of a team. Benefits What sets us apart? Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy: A benefits program which gives you access to discounts and cashback from over 400 retailers nation wide. Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals. Corporate Rates for Private Health Insurance. An inclusive working environment. An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options. The Company Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.