The SNOW Administrator will be responsible for managing and optimizing the ServiceNow (SNOW) platform within our organization. This role will require a strong understanding of IT service management (ITSM) processes and the ability to configure and customize the SNOW platform to meet business needs. The SNOW Administrator will work closely with various departments to ensure the platform supports operational efficiency and service excellence. Location: ACT, NT, SA, VIC, NSW, QLD or TAS Key duties and responsibilities Platform Management: Oversee and manage the SNOW platform, ensuring it operates smoothly and efficiently. Configuration and Customization: Configure and customize the SNOW platform to meet specific business requirements and enhance functionality. User Support: Provide technical support and training to users, resolving any issues related to the SNOW platform. Integration: Integrate the SNOW platform with other IT systems and tools as needed. Process Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery. Documentation: Maintain detailed documentation of configurations, customizations, and workflows. Compliance: Ensure the SNOW platform complies with organizational policies and industry regulations. Collaboration: Work with cross-functional teams to understand their needs and provide solutions through the SNOW platform. About You: ServiceNow Expertise: In-depth knowledge of the ServiceNow platform, including configuration, customization, and administration. ITSM Knowledge: Strong understanding of IT service management processes and best practices. Programming Skills: Proficiency in languages such as JavaScript, HTML, CSS, and SQL. Integration Experience: Experience integrating ServiceNow with other IT systems and tools. Security Awareness: Knowledge of security best practices and the ability to implement them within the SNOW platform. About Araza: Our organisation works with Australia’s largest enterprise and government clients providing project and program teams and resources to ensure success. We pride ourselves on being a trusted technology partner and working collaboratively. We're partnering with a leading Australian department to deliver high-quality projects that drive impactful results, focused on protecting national interests through intelligence, cybersecurity, and strategic operations to combat global threats. We can talk about Araza all day but instead, here are a few links if you are interested. www.araza.com.au https://www.linkedin.com/company/3613383/ Why Araza? We are GREAT. Our purpose is to have our teams align with our client’s needs to assist them on their most interesting and innovative projects. We do this by aligning our clients and teams to our core values of Be Great and Be Grateful . This focus has helped make us an employer of choice and the consultancy of choice in the Australian market. We are DIVERSE and INCLUSIVE. We are recognised leader in diversity with an excellent representation of women in leadership and a team with differing backgrounds, ethnicities, experiences and abilities. We care. Araza is a company that cares for their people. It's that simple. You will work with truly talented switched on and collaborative team members that help each other to succeed. We rock. HumbleBrag is that a lot of other companies think we are great as well! Our awards list: 2023 CRN Impact Award – Emerging Innovation Winner 2020 Financial Review Fast 100 2020 Financial Times High-Growth Companies Asia-Pacific 2019 Deloitte Technology Fast50 Australia 2019 Deloitte Technology Fast500 APAC 2019 CRN Fast50 2019 ARN Homegrown Service Provider Winner 2019 EY Winning Women Program Winner 2019 Cisco Diversity Initiative Award Winner 2019 Cisco Rising Star Winner 2019 30 Under 30 Tech Awards Winner 2018 CRN Fast50 2018 Deloitte Technology Fast50 Australia 2018 Deloitte Technology Fast500 APAC 2018 CRN Fast50 2018 ARN Start Up Entrepreneur Winner 2018 ARN Personal Innovation Sales Excellence Winner 2018 Westpac Business of Tomorrow Winner 2018 Financial Times 1000: High-Growth Companies Asia-Pacific 2017 Deloitte Technology Fast50 Australia 2017 Deloitte Technology Fast1000 Asia/Pacific 2017 CRN Fast50 2017 ARN WIICTA Entrepreneur of the Year Winner 2017 Westpac Business of Tomorrow Winner 2017 Optus myBusiness Business Leader of the Year Winner 2016 Deloitte Rising Star 2016 CRN Fast50 Next Steps If this sounds like the opportunity you are looking for, apply now! Our team would love to hear from you