Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About Us Salvos Stores is the retail division of The Salvation Army and we’re best known for recycling pre-loved goods at our 350 stores throughout Australia. Now we’re selling online too! We’re on the hunt for a natural trailblazer to lead our amazing and diverse team of Online Sales staff and volunteers. This position will head up our new Online Hub in Fyshwick, ACT. So, what are we looking for? You’re the type of person who is good with people and has experience motivating a team to achieve targets. You’re also tech-savvy and not afraid of a keyboard. With new items listed every day, and new volunteers joining most weeks - no day is the same at our Online Hub. Here’s some of the things you can expect to do in this role: Provide leadership and direction to a team of staff and volunteers. Oversee listing creation from check in to photography and dispatch. Share your knowledge with new volunteers and team members to ensure everyone can hit the ground running when they join us. Ensure the office is safe at all times Liaise with key stakeholders such as Store Managers, Area Managers and Warehouse Managers to ensure they’re across the Online Sales operation About You We’re looking for someone who meets the following: You’re a natural leader who can balance compassion and KPI’s You have experience managing a team in a retail or Online Sales environment. You’re a customer service superstar and have experience managing complaints and general feedback. You can be relied on to get stuff done. You’re not afraid of meeting targets and prioritise tasks to get the job done. You’ve got the gift of the gab when it comes to relationship and stakeholder management. You’re a stickler for WH&S and have been known to spot potential risks before they become an issue. You’re familiar with Online Sales platforms. Experience with eBay, Shopify or Inkfrog will be highly regarded. You’re an excellent communicator, whether in person, online or over the phone. This role offers an exceptional opportunity to lead a passionate team with purpose in the thriving eCommerce and Online Sales sector. Working for Salvos Stores is an extremely rewarding experience that not only allows you to grow in a supportive environment, but also gives something back to the community. As someone known for your integrity, you’ll relate to the values of The Salvation Army. What We Offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Health, fitness and financial discounts / benefits; Paid parental leave - 12 weeks Staff store discount Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career with positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Chaplaincy services Positively supporting and impacting the lives of others through your career contribution How To Apply If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current Resume and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration