The world’s biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour. Lead the change, from the frontline Are you a self-starter who thrives in a fast-paced environment? As the Operations Administrator based in Brisbane , you'll play a crucial role in supporting our Commercial & Industrial electricity customers throughout their lifecycle. You'll work autonomously on various tasks and tight deadlines, ensuring high customer satisfaction, which is key to our brand's growth and equity. Reporting to the Team Leader C&I Operations, you'll collaborate closely with all departments within customer operations and the broader company to deliver high-quality results, especially during peak periods and increased transactional volumes. With respect, integrity and honesty, responsibilities include: Efficiently manage a high volume of daily administrative tasks and queries, showcasing your organizational skills. Take charge of billing and claims for Electricity Rebate customers, ensuring compliance with Government requirements. Respond to enquiries and complaints via phone and email, demonstrating your excellent communication skills. Provide valuable guidance to customers, business units, and project teams, highlighting your expertise. Resolve service order, transfer management, and billing exceptions within service levels, ensuring smooth operations. Manage special projects assigned by our leadership team, driving impactful results and contributing to our strategic goals. Here’s what you’ll need to thrive in this role: Strong customer service skills with a demonstrated passion for helping customers and maintaining lasting relationships. Ability to work both within a team and independently. Quickly learn and adapt to industry CRM and billing platforms. Capacity to work calmly under pressure and meet strict deadlines. Build relationships with a wide range of stakeholders confidently. Proficient at using the Microsoft Office Suite. Why join our team Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change. Here are the top reasons why our people choose us: Purpose that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time. Work t hat’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you. People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration. Visit our careers site to find out more. Careers | Shell Energy Read the stories of our incredible people. Meet Our People – About Us | Shell Energy Join us. Together, we can make the difference count. Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.