CASTLE HILL FITNESS & AQUATIC CENTRE Administration Assistant & Customer Service Representative Castle Hill Fitness & Aquatic Centre About the Role Are you seeking a dynamic position that offers variety, flexibility, and the chance to be part of a vibrant community hub? Castle Hill Fitness & Aquatic Centre is looking for an enthusiastic and customer-focused individual to join our team as an Administration Assistant & Customer Service Representative . Key Responsibilities Confidently use computer systems for bookings, emails, data entry, and stock ordering Provide exceptional customer service at the front desk and throughout the facility Answer phone calls, manage member inquiries, and support team operations Assist with facility bookings, membership queries, and general customer support Promote our programs, services, and special offers to members and visitors Maintain a positive, inclusive, and welcoming environment for all patrons Learn and adapt to new systems and procedures with a proactive mindset What We’re Looking For Previous experience in an administrative or customer service role Strong communication and interpersonal skills A positive, reliable, and organized approach to work Passion for health, fitness, and community wellbeing Ability to thrive in a fast-paced, team-oriented environment What We Offer By joining the CHRG team, you will have access to our Employee Benefits Program, Connect. This includes: Free Fitness Club membership Paid birthday leave $5 daily coffee allowance 30% off food & beverage Ongoing training and career development opportunities Staff discounts with affiliate companies Free on-site parking Our Opening Hours: Monday to Friday: 5:00 AM – 11:00 PM Weekends: 7:00 AM – 6:00 PM Shifts may vary within these hours to suit operational needs. About Us Castle Hill Fitness & Aquatic Centre is a modern, community-focused facility offering a wide range of fitness, recreation, and wellness programs. Our mission is to inspire and empower the community to lead healthier, more active lives. We are proud to be a sustainable and inclusive hub for health and wellbeing. Our Commitment to Diversity and Inclusion CHRG’s vision is to foster a safe, inclusive, and diverse workplace that is reflective of the community and customers we serve. We embrace and celebrate diversity, encouraging applications from suitably qualified and diverse candidates. Our Commitment to Safeguarding Children, Young and Vulnerable People CHRG aims to provide children, young and vulnerable people with a positive and enriching environment that promotes their social, physical, or emotional wellbeing. We are committed to safeguarding children, young and vulnerable people who engage with our business. We expect our team, regardless of their role, to support such an environment. Ready to make a difference? Apply now and become a valued part of our energetic and passionate team!