Monash Health is a great place to work Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes. To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers . About the Role Join Victoria's largest Health Service as a Customer Service & Admissions Officer at our Casey, Dandenong & Kingston sites. Our reception and admissions area are the first point of contact for consumers attending our services. As the face of Monash Health, we strive in providing exceptional customer service to patients, visitors and staff throughout the hospital and ensure they receive the required support during their visit. As a member of our team, expect to asnswera range of inquiries over the phone, in person or through email. You will be completing face to face and online patient admissions, assist with way finding through the hopsital ensuring patient and visitors arrive at their destination, complete data entry into our patient administration system (iPM), all whilst delivering the highest level of customer service. Availibility is essential as our oeprational shifts are rosteredbetween the hours of 6.30am - 8pm, Monday to Sunday, including public holidays. Staff are also required to work across a minimum of 2 sites. About You We welcome previous experience in a Healthcare setting with medical terminology an advantage. Above all we are looking for someone who can uphold Monash Health's iCARE values. You would have hte following desireable skillset: Excellent phone manner & communication skills Enthusiastic, compassionate & able to work collaboratively with stakeholders in a fast pace environment Demonstrate empathy and sensitivity towards visitors, patients and staff in a medical setting Be a team player in a diverse and multicultural team For a confidential discussion and to explore the opportunity further,please call Katerina Paternott on 0417 206 196. Position Description can be found here We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values. How to Apply Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ Applications will be screened upon receipt and selection activity may commence prior to the closing date. Applications close: 30 May, 2025