Business Service Centre Customer Service Team Member Permanent Part Time | Experience work-life balance | 32 hours a fortnight Business Service Centre | Maroondah and Box Hill Hospital Diverse and engaging opportunities | Salary Salary packaging Super Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical, and general healthcare services and have a proud history of serving a diverse community. Our Healthier Together promise underpins our strategic plan – which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference. About the role Are you an experienced customer service professional looking to contribute to a dynamic healthcare environment? The Business Service Centre at Eastern Health is seeking a dedicated team member to join on a permanent part-time basis. Ideally, you will have previous experience in a customer-facing reception or administration role within the healthcare sector. The Business Service Centre is a crucial part of Eastern Health, delivering 24/7 face-to-face, telephone, and email customer service to patients, staff, contractors, and visitors. With a welcoming and friendly presence at the Main Reception desk, our team ensures a positive experience for visitors and patients accessing Eastern Health’s services. Beyond reception, the Business Service Centre manages essential systems and supports across our health service. In this role, you’ll be part of a supportive team, delivering exceptional customer service, addressing system issues and requests, and handling vital day-to-day administrative tasks. A detailed training program is provided to support competency and development. Work Schedule & Locations Business Service Centre (Permanent Part-Time) – Based at Maroondah Hospital Mondays: 07:00–15:00 (8 hours) Tuesdays: 07:00–15:00 (8 hours) Opportunity to train at Box Hill Hospital About you To be successful in this role you will possess: Exceptional customer service skills and previous experience in customer service role An interest in healthcare, previous experience in the health environment would be advantageous but not essential A team focus with the ability to work well as part of a diverse team Strong computer skills An eagerness to learn and develop your skills Flexibility to work additional hours would be beneficial Excellent communication and organisational skills Extremely reliable with a strong work ethic Please refer to the attached position description for further details of the role. Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment. What we offer Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here! Diverse and engaging career opportunities Friendly & supportive team Flexible working hours Salary packaging options Career progression in our teaching hospitals Next Steps Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia. We review all applications when we receive them, and we notify unsuccessful candidates. If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check (which we will pay for). We will notify unsuccessful candidates. Good to know: We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team. We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees. As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role. Advertising may end before the closing date. We do not accept recruitment agency application Please click here for the Position Description