Join a Leading Insurance Provider as a Claims Consultant – Make a Real Difference! MAYDAY is thrilled to be partnering with a well-respected insurance leader to recruit multiple Claims Consultants for an exciting 3–6-month temporary assignment , with strong potential to extend or go permanent with our client! This is more than just a job – it’s an opportunity to truly make an impact by helping Australians through some of life’s toughest moments, including fires, floods, and property damage . Why You’ll Love This Role: Work with purpose – Be the calming voice and guiding hand for customers when they need it most Location: Sydney CBD location – Just steps from public transport, cafés & restaurants Rate: $39.20 per hour Super Full-time hours – 8:30 am–5:30 pm (37.5 hours per week) Start date 16th June 2025 End Date: 19th December 2025 Paid training & development – Full support from a fantastic leadership team Vibrant team culture – Celebrate wins, collaborate, and enjoy regular social events What You’ll Be Doing: Manage a portfolio of insurance claims from start to finish Be on the frontline of customer care , handling a high volume of calls with empathy and efficiency Collaborate with builders and internal teams to ensure claim resolution Confidently make claim determinations , including issuing denial letters when necessary Tackle difficult conversations and conflict resolution with confidence and compassion Handle significant loss claims with professionalism and heart – including home damage, flooding, and fire Who We’re Looking For: Experience in phone-based customer service Prior work in insurance or financial services (preferred, not essential) A cool, calm communicator – able to support customers in stressful situations Someone who’s tech-savvy and a fast learner A natural problem solver who thrives in a fast-paced environment Above all, you’re empathetic , patient , and genuinely care about helping others Ready to make your next role truly meaningful? – We’d love to hear from you. Apply now! Reference number: 12384 Profession:InsuranceClaims Company: MAYDAY Recruitment Date posted: 23rd May, 2025