Description About Us Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome. During a time of significant growth, you will play a key role in shaping our future and developing your career. The Role Join our Client Support team in a role internally titled, Client Support Team Member. This role is primarily responsible for answering all incoming calls, assisting with all call enquiries, supporting our clients, prioritising medical referrals and managing a centralied mailbox. Our Client Support Team play a pivotal role in connecting our clinics with our clients. Key responsibilities include: Providing consistent service following Kieser standards. Resolving or escalating client issues promptly Ensuring consistent phone experience for all clients Prioritising client service based on Mystery Shopping Results Focusing on ongoing Client Service Clinic campaign(s). Making outbound calls when needed Maintaining professional email correspondence with practitioners and clinics regarding bookings and appointments If you are dedicated to delivering superior customer service, have strong verbal and written communication skills, and a passion for health and/or strength training, we want to hear from you! Full-time and part-time l applications will be considered. Qualifications & Certifications Required: 1 years of exerpience in reception/client service/call centre/customer service Strong verbal and written communiation skills Demostrated experience handling high call volume with professionalism Superior time management and attention to detail Valid working rights in Australia Year 12 or equivalent Experience using software/systes Desirable: Experience in medical, allied health or strength & conditioning industry Benefits Complimentary access to our strength and conditioning facility concessional fees for family members Comprehensive induction and ongoing professional development Career pathways within Kieser Wellbeing Program 1 day of Recharge Leave and a half day of Birthday Leave An unbeatable team culture, fun working environment and social events Leadership Program for aspiring leaders 12 weeks paid parental leave for primary carers Diversity & Inclusion We value inclusion and diversity and are committed to creating a safe, confident, and celebratory work environment. We encourage people from all backgrounds to apply. Only shortlisted candidates will be contacted. Company Overview Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.