What you will enjoy doing You will be the main point of contact with customers (residential and commercial), including but not limited to, establishing accounts, customer enquiries, processing orders and payments, advising customers on usage and delivery, selling and arranging installation of appliances and managing debtors You will be responsible for all administrative aspects of customer transactions, including but not limited to, filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions In addition, be the main point of contact with suppliers, including but not limited to; processing creditor invoices, scheduling changes, stock level records Furthermore, you will assist other functions within your branch at the direction of the Customer Service Manager (or Branch Manager or Regional Manager) in line with skill competence and training Follow all Branch Standard Operating Procedures and comply with all responsibilities under the Delegation of Authority (DOA) guidelines Participation in relevant training and performance management as directed by Management. What makes you great You must have demonstrated relevant clerical / secretarial and administrative experience Previous Customer Service experience is preferable but not necessary Highly developed verbal, telephone and written communication skills and the ability to liaise and consult with both internal, external clients and staff with a strong customer service focus Initiative, organizational skills and flexibility to operate in both a team environment and independently Experience to identify and deal effectively with difficult situations and conflict You have sound and relevant computer and keyboard skills (including proficiency in data base entry) Ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous customer service Why you will love working with us Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity. What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. We're local, with service centers around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information. Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts. Have we inspired you? Lets talk about it So, what are you waiting for? The opportunity is yours. Are you ready to take the lead? We are looking forward to receiving your complete application (cover letter, resume, relevant certificates and / or licenses) via our online job market. In order to apply, you must have full work rights in Australia.