Job Description Customer Service Officer – Grade 3/4 About the Organisation: This role supports a key government initiative focused on promoting cultural inclusivity and community engagement across New South Wales. The organization implements strategic programs to foster cultural understanding, support diverse communities, and provide opportunities for people from all backgrounds. It values innovation, collaboration, and diversity, empowering employees to make meaningful contributions to society. About the Role: Providing advice and solutions in accordance with agency policies and procedures, to enhance client engagement and commitment. The role also undertakes a range of administrative and branch support tasks and activities in relation to arranging interpreting and translation services. The Successful Candidate: To excel in this role, you will need to demonstrate the following: Demonstrating a high level of commitment to customer service and client satisfaction, provide efficient and accurate interpreting and translation services to customers. Discuss customer requirements to determine the best approach within policy and procedures, escalating more complex or contentious issues, or those outside delegations to the Senior Customer Service Officer. Develop sound working relationships with customers and collate information and provide a wide range of support services to support the effective provision of translation and interpreter services. Apply a wide range of operational and administrative processing tasks associated with the provision of translation and interpreter services in an online environment and in accordance with policies and procedures. Ensure high level of accuracy and attention to detail in all work performed. Work collaboratively in a team environment, participating actively in team meetings and projects, and provide advice on the effective delivery of services. Prepare reports as required and provide effective administrative support to ensure work is completed within timelines. Respond to incoming telephone calls and provide information and guidance to convey What's on offer? This contract is available until 30 th June 2025 with likely extensions. Located in Parramatta, this role offers a hybrid working arrangement. How to Apply Please upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role. Call George Wright on 0480 011 549 or email [email protected] for any further information. Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.