Public Sector People are working closely with a council in the northern suburbs to recruit a Customer Service Officer for a 6-month temporary contract. Position: Customer Service Officer Duration: 6 months Part Time: 25 hours per week (over 5 days) Location: Northern Suburbs Rate: $36.09 per hour Super Key Responsibilities: Deliver accurate information and support to customers in person, over the phone, and via email, while ensuring all interactions remain confidential and respectful. Manage enquiries, service requests, complaints, and transactions effectively, using strong communication and problem-solving skills to deliver positive outcomes. Contribute to the Call Centre’s Key Performance Indicators, achieving both Call Centre and individual performance targets. Work across multiple sites Criteria: Customer Service experience in a call centre/ high inbound call environment and face to face. Ability to engage empathetically with customers with emotionally charged issues. An understanding of cashiering processes for reconciliation and balancing of financial transactions. Bilingual candidates will be highly regarded. Government experience is highly regarded. Please select the 'APPLY' button to submit your application. Only the candidates who are successful in progressing will be contacted. I look forward to hearing from you!