Customer Service Manager - KYC and Service Your new company Located in the heart of Sydney's CBD, our fintech company is transforming everyday finance. We deliver seamless, human-centered support, ensuring our customers are delighted and secure. Your new role Hands-on Customer Service Team Manager who lives and breathes outstanding service. Youll lead a team of service specialists and a KYC/AML team in a high-energy fintech environment, ensuring every customer interaction is swift, friendly and fully compliant with KYC/AML requirements. What you'll need to succeed 5 years in a customer service leadership role Demonstrated ability to lead teams within contact centres, delivering empathy-driven, solution-focused support. Proficiency in managing multiple priorities within a fast-paced environment. Extensive experience with KYC tools and systems. Proven track record in a fast-paced Financial Services environment. Strong leadership skills to oversee customer service specialists in a high-energy fintech setting, ensuring compliance with KYC/AML regulations. Expertise in overseeing customer onboarding and monitoring processes, managing a team of analysts, and collaborating with compliance, legal, and operations departments. What you'll get in return Shape the gold-standard support experience.Thrive in a collaborative, innovative fintech hub.Enjoy a competitive salary, equity options, training budget, wellness programs, and team socials.$110-$120k plus super pending on experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 2933993