Public Sector People are partnering with a local council in Melbourne’s eastern suburbs to recruit a Customer Service Officer for a 6-month temporary assignment. This is a great opportunity to be part of a high-performing team and deliver meaningful service to the local community. This is a part-time, office-based role offering 15–25 hours per week , between 9am–5pm, Monday to Friday. Days and hours will vary weekly, offering flexibility within core business hours. About the role: As a first point of contact for the community, you’ll provide professional and courteous customer service across phone, in-person, and written channels. You'll be a key part of ensuring residents receive prompt, clear, and helpful support, with a focus on resolving enquiries at the first point of contact. Key responsibilities: Respond to customer enquiries, requests and complaints via phone, in person, and email Log and track interactions using council systems Provide accurate information and follow up to ensure customer satisfaction Support a range of admin tasks to assist the wider Customer Service team Refer more complex matters to relevant staff or departments What we’re looking for: Previous local council or government customer service experience (essential) Experience using CRM software (e.g., Microsoft Dynamics, TechOne, TRIM) Excellent communication and interpersonal skills Professional and calm approach when dealing with difficult situations Ability to work flexibly and collaboratively within a team This is a rewarding opportunity to support your community, build public sector experience, and be part of a professional and dedicated team. For more information or to apply, contact Imogen at 03 8535 3111 or email your resume to [email protected] Only shortlisted candidates will be contacted.