About Us Mauri, part of the George Weston Foods Group, is a leading supplier of high-quality flours, yeasts, pre-mixes, improvers, grains and animal nutrition. We believe in baking, its wholesome goodness, and how it brings people together and that's why every day we work, through insight and innovation, to provide quality products to help bakers across Australia and New Zealand. Together, we sustainably feed the nation. To learn more about our business, please visit mauri.com.au and gwf.com.au. About the Role We have a great opportunity for a Customer Service Representative to join our highly engaged Customer Service team located at Enfield, Sydney. Reporting to the Customer Service Team Leader, the purpose of this role is to deliver exceptional service to our customers across our Bakery Ingredients and Animal Nutrition divisions. As a Customer Service Representative at MAURI, you will be responsible for: * Entering customer orders received via phone and email, with a high level of accuracy * Skilfully handling customer complaints and proactively identifying opportunities for improvement * Effectively managing the pricing and credits request process in line with customer service KPIs * Actively participating in Call Coaching sessions to continually improve our customers' experience * Accurately entering pricing information * Setting up new customer accounts About You The ideal candidate will be a strong team player with previous experience in a customer service or customer facing role, preferably within FMCG or consumer goods. Additionally, you will: * Have a strong customer focus and desire to deliver exceptional service * Possess experience working with SAP, Salesforce, or another ERP system * Be confident in your ability to enter data accurately and in a timely fashion * Enjoy taking the initiative, and be proactive in identifying opportunities for improvement * Be able to effectively prioritise and work to deadlines * Thrive in a fast-paced, team environment * Remote applicants based on the east coast of Australia will also be considered What's on offer at Mauri? We are a business that promotes diversity, has a flexible working environment and a genuine focus on personal development to support your career. GWF is an equal-opportunity employer and invites applications from diverse backgrounds. We value social and cultural diversity and are committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment. We have a Safe, Courageous, Trusting, and Collaborative culture, in line with our values. Best of all it is a great place to work, where you can bring your authentic self! Start the Conversation If this role sounds suitable to you, we want to hear from you. Submit your application today. We encourage applications from people of all ages, nationalities, abilities, and cultures including Aboriginal and Torres Strait Islander peoples, the LGBTQI community and people living with disabilities. Our recruitment process typically consists of a brief, prearranged telephone or video call, followed by 2 interviews conducted in-person or over Zoom/Teams. However, we are able to adjust our process to support accessibility needs so that we can get to know you in the best way possible. Let us know how we can create a positive, barrier-free process for you via email to [email protected]. LI-MS1