This is a Marketing Intern, Customer Experience role with one of the leading companies in AU right now Qantas with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Qantas Why Qantas Spirit is everything at Qantas, and we want you to bring yours to ours. You can find spirit in everyone who works at Qantas. Whether they’re a born explorer, a gifted engineer, or simply like keeping people connected, their spirit makes us proud to be Australia’s national carrier. If you choose to come onboard, you’ll be joining a team of over 26,000 people across Australia and the world, where creativity, diversity and innovation are encouraged. Bring your spirit to ours and help your future career take flight. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. We pay respect to Elders past, present and emerging. About the role As a Customer Experience Marketing Intern at Qantas, you’ll work on projects that directly elevate the pre-flight and in-flight experience for our customers. You’ll closely support our Marketing Manager on key project launches, customer research and team planning. Key tasks Support the team on the delivery of key projects and campaigns, leveraging a wide range of channels from Airport signage and the Qantas App to emails and SMS. Coordinate updates to qantas.com and optimise content to drive better responses Coordinate design tasks with our internal creative studio Campaign content development and coordination Conduct and share customer industry research weekly Assist in team planning by building and updated project packs Support our Travel Lifecycle team, who manage flight related emails to Qantas Frequent Flyers Looking for someone who has: Excellent people skills Strong time management and is a multitasker Passion for creating great customer experiences Experience working across digital channels Willingness to learn Proactive and takes initiative A bit about the team The Customer Experience Marketing team here at Qantas are a hardworking, innovative and fun group of customer centric marketers who would love to welcome a new starter (and fresh set of ideas) into the team. How do we work with stakeholders? We work with different teams in the business to develop customer messaging for projects. These can range from supporting customers in adapting to new boarding processes, to educating them on changes to their in-flight dining experience. How do we use data driven marketing? Our team use data to drive decisions in marketing and messaging, ensuring we are tailoring our communications to an individual customer’s upcoming travel experience where possible. This could be what their booked cabin looks like on the type of aircraft they are flying on, whether they have Wi-Fi on their flight or what they may need based on the destination they are flying to. How do we integrate multi-channel marketing? When working on projects that improve customer experience, we use multi-channel marketing where we look at where and when customers should receive info If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Qantas. ✅ Applying here is the first step in the hiring process for this role at Qantas. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.