Urgent requirement of Customer Support Engineer - Contract - Perth Requirements Essential Skills : 5 years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8 Must have 5 years of experience with magik, Java, VMDS & Oracle Database Must have SQL, shell scripting, ability to read and interpret logs & debug files Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,etc System configuration and Hands on Experience with installation of GE Smallworld suite of products Must have experience in picking up and installing fixes on live customer systems Proven track record of problem analysis, identification and resolution Strong troubleshooting & debugging skillsMS office applications (Word, PowerPoint, Excel) and MS Outlook competency Object-Oriented programming techniques, Oracle, and/or system administration, is a plus Desirable Skills: Ensure success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction Should take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols Mentors staff in troubleshooting and analysis methods Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate necessary information to correct issue Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls Duration: 11 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email: [email protected]