Description Reporting directly to the Cluster Director of Sales, the Cluster Sales Manager is responsible for implementing initiatives and leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives and personal sales goals. A key focus of the job is to call potential new accounts and re-solicit past business to achieve and/or exceed targeted business development activity in the MICE sector and develop new opportunity objectives. This position supports Marriott’s Sales & Marketing vision and drives customer loyalty and by delivering excellent customer service as the initial point of contact, with each customer interaction. This is a cluster role and you will support both Melbourne Marriott Hotel Docklands & AC by Marriott Melbourne Southbank. Position Summary: Build and maintain long-term relationships with existing and potential clients through regular communication and networking. Understand and actively utilize company marketing initiative/incentives to convert cold leads to warm leads. Effectively presents market hotel benefits and features based on customer needs. Utilizes negotiation skills and creative selling abilities to uncover new business. Utilize digital marketing channels, including social media, email marketing, and online advertising, to reach target audiences effectively. Develop and implement sales strategies to achieve property’s objectives whilst consistently analysing market information. Support the hotel’s service and relationship strategy, driving customer loyalty by engaging and connecting with new customers and inspiring guests through each customer experience. Support Director of Sales in preparation of regular reports on sales performance, including reporting on KPI target results, market trends, and competitor activities for management review. Develop and manage relationships with key stakeholders, both internal and external Attend a range of industry networking events and create memorable experiences for new customers on-property. About You: You are a proactive individual who is results orientated. Excellent communication, negotiation, and presentation skills Ability to work autonomously Proficient in CRM software and Microsoft Office Ability to leverage business intelligence from Sales & Marketing Platforms and software data sources to generate leads. Hotel operational experience, or proven experience within a high performing sales department within the hotel and events sector. Experience in a similar managerial role Ability to engage with a range of businesses and a variety of professionals through building relationships and a network of trust Self-motivated, driven and energized in a fast-paced environment. Working knowledge of the key intermediaries in the MICE and Corporate sectors in international, interstate and local regions. Current working rights within Australia Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Highly lucrative performance-based incentive bonus paid quarterly Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.