Job Description As a Reservations Agent , you’ll be the friendly voice and helpful guide behind every great guest experience. Your role is vital in ensuring smooth and efficient reservations while maximising revenue and delivering outstanding service. Handling all incoming reservation enquiries with professionalism and care Up-selling room types and packages to maximise occupancy and revenue Delivering warm, knowledgeable, and personalised service to every guest Answering phone calls within three rings—every time—with a smile in your voice Maintaining accurate booking records and updating guest profiles in the PMS Confirming guest requests and ensuring special preferences are communicated to the relevant departments Staying up-to-date with our rates, promotions, and loyalty program (Accor Live Limitless) Coordinating with Sales, Front Office, and other departments to provide a seamless guest journey Assisting with group bookings, quotes, and supporting front office operations when needed Performing critical daily admin tasks to keep everything running smoothly