About the Company Our client is a well-established and respected supplier in the aluminium and stainless steel industry, with over 20 years of experience delivering high-quality fencing, balustrading, louvre, privacy screen, frameless glass, and auto-gate systems. Renowned for their technical expertise and customer-focused approach, they are committed to providing innovative solutions and excellent service to both trade and retail customers across Sydney. About the Role An exciting opportunity is now available for a motivated and customer-focused individual to join the team in a Counter Sales Team Leder role. You'll be the first point of contact for customers, handling enquiries, taking orders, and working closely with internal teams to ensure smooth operations. Key Responsibilities Leading a team of 6 Provide outstanding customer service at the counter and over the phone Take and process customer orders accurately Liaise with the warehouse and accounts teams to coordinate order fulfilment Perform general administrative duties including filing and quote follow-ups Build product knowledge to assist customers with technical enquiries Work collaboratively with team members to meet customer needs and sales targets The Successful Candidate Previous expereince with internal sales Previous experience in a leadership role Strong customer service orientation with a genuine interest in sales Excellent communication skills, both verbal and written Ability to work independently and as part of a team Previous experience in counter sales or a customer-facing role is preferred A proactive, organised, and friendly approach to work If you are enthusiastic about closing sales and looking to grow within a supportive and knowledgeable team, this could be perfect for you.