Level 1 IT Support Engineer - $65,000 - $75,000 Super Level 2 IT Support Engineer - $80,000 - $90,000 Super Based just south of Brisbane CBD A client of ours are a fast-growing organisation are on the lookout for a Level 1 and a Level 2 Service Desk Analyst to join their internal IT team. This business powers some of Australia’s most critical industries, with a strong focus on innovation and real-time systems. As part of the service desk team, you'll play a key role in supporting the tech that keeps their systems running — from the office to the field. Whether it’s troubleshooting user issues, managing tickets, or assisting with remote site connectivity and systems, you’ll be working in a dynamic and hands-on environment where no two days are the same. Key Responsibilities Level 1 – Service Desk Support: Act as the first point of contact for internal IT queries (phone, email, in-person) Troubleshoot hardware, software, and connectivity issues Log and track incidents and service requests via ticketing systems Assist with user account creation, password resets, and basic support tasks Escalate unresolved issues to Level 2 or senior technical staff Level 2 – Service Desk Support: Take ownership of escalated tickets and complex technical issues Provide support across desktop, mobile, networking, and infrastructure systems Assist with application support, system maintenance, and documentation Monitor and manage ticket queues, ensuring timely resolution Support rollout of upgrades, updates, and new technologies What They're Looking For Level 1: Previous experience in a service desk role Strong communication and customer service skills A solid understanding of Windows environments, Microsoft Office, and basic networking What They're Looking For Level 2: Demonstrated experience in a Level 2 or similar support role Confident troubleshooting hardware, software, and networking issues Familiarity with Microsoft 365, Active Directory, endpoint management tools, and remote support systems Experience supporting users across both corporate and field-based environments is a plus If either one of these roles sound like you, then please press APPLY now or reach out to [email protected] for more info!