To obtain a copy of the Candidate Information Kits for this vacancy, please click on the 'Apply Online' button to the left of this advertisement. The key duties of the position include Employment Opportunity Information Division (ID) is responsible for supporting the department's core ICT infrastructure and services. The division has a diverse range of responsibilities including cloud services, network support, ICT project management, business system development, information governance and security operations. ID is seeking a Senior System Administrator to lead the development and maintenance of commercial-off-the-shelf (COTS) products and a number of enterprise platforms. The role is responsible for operational activities including creating, maintaining and managing ICT products, patching, processes and alerts in on-premise and hybrid-cloud environments. The Senior System Administrator leads the COTS team and sits within the Application Sustainment section, directly contributing to the delivery of the ICT Strategy, providing user-centric services and modernising the ICT portfolio. The Senior System Administrator position will lead and manage COTS products, working on a number of applications including, but not limited to: Content Manager, Aurion, Nuix, TM1 and Elite. The successful applicant will lead the team in maintaining and supporting hybrid cloud and on-premise COTS products undertaking the following tasks: Patching operating systems COTS applications Renewing SSL certificates, administering service accounts and security groups Writing and maintaining technical and operational documents Engaging with product stakeholders to establish business needs Lead a team of specialists to triage and provide 3rd level IT support for COTS applications Monitoring security alerts and vulnerabilities to maintain and support the security posture for hybrid-cloud and on-premise COTS products. Desirable skill and experience: experience with SQL database administration. How you can help us make a difference We seek a proactive, self-directed applicant, capable of working independently. The role leads a technical team responsible for a number of operational activities: creating, maintaining and managing COTS products, ensuring patches are being applied in a timely manner, business processes are regularly reviewed and optimised, and monitoring alerts in a hybrid-cloud environment. Activities may include, but are not limited to: Lead investigation & resolution of issues relating to products, providing third level IT support Issue identification, technical analysis, solutions and stakeholder communication Create and maintain high quality documentation that is fit for purpose Provide appropriate advice and escalation to senior administrators on complex issues Maintain a sound rapport with internal and external stakeholders Demonstrate ability to apply skills to a range of situations to overcome different challenges Collaborate effectively within the team and with other support teams when required Effectively prioritise own work and deadlines in line with priorities shared in the team and section Ensure that decision-making and recommendations are based on critical analysis and evidence Identify opportunities to expand own knowledge and technical skill, seek out other useful expertise and assist in the transfer of knowledge to others Adhere to change management and incident management process Installation, maintenance and support of Microsoft and third-party applications Regular system checks, windows patching and on call support as required Awareness of the ACSC Essential 8 framework, working as part of the team to ensure systems and applications are compliant.