Competitive salary up to $65K Super Work with Cutting edge technologies Exceptional team environment Your New Company West Technology has partnered with a large, national Australian distributor of data and electrical components based in North Western Sydney. The company is looking for an experienced and motivated Level 1 Service Desk Engineer to their team. This full-time role will provide on-site support to over 300 national branches and over 2000 employees. The role offers a diverse workload servicing a range of offices and will be working with a multitude of different technologies. This role will suit an efficient, customer-focused engineer looking to grow as the company continues to expand their national presence. Responsibilities will include: •Delivering exceptional customer service support to a variety of environments. •Providing support for a mix of servers, workstations, applications, and Microsoft 365 environments. •Liaise with a range of users, suppliers, software, and hardware vendors. •Ensure end-to-end ownership on support requests, providing regular updates to stakeholders. •Contribute to the upkeep of client documentation and knowledge base articles. •Escalate to senior team members/leaders when required. Your Skill Set: The team is looking for a true tech enthusiast who thrives on tackling desktop, application and O365. Ideally, you’ll your attributes will include •A minimum of 1 year of experience in a IT Support Role •Experience with Office 365 / Azure, Microsoft Windows Server, Windows Desktop and Microsoft Active Directory. •Strong verbal and written communication skills and professionally presented. •Customer-centric approach •Have the ability to work and perform under pressure in time-critical scenarios. What's in it for You: •Competitive salary to $65K super •A great working environment with a high performing team •Profit sharing on offer for high-performing team members